Instructional Design Houston
Home Solutions e-Learning Remote Training SharePoint / CRM CRM Blog
Houston eLearning Provider
Privacy Policy

At Upward Momentum LLC we respect your privacy and value our relationship with you (the client). Let us (Upward Momentum LLC) assure you that your personal information will be protected. Our goal is to enhance your experience with us. By submitting personal information to us, you are consenting to its use and disclosure for the following purposes:

  • Maintaining the accuracy of our records to respond to your inquiries and provide you with customer service communications, and otherwise manage our relationship with you;
  • Providing you with general marketing, product, service information, and offers;
  • Conducting market analysis;
  • Meeting safety, security, legal, and regulatory requirements; and
  • Satisfying other reasonable, legitimate business interests (such as collecting outstanding debts).

If Upward Momentum is chosen to work on a project with you, upon completion we reserve the right to ask you for permission to use that information in a case study or in another marketing support manner. You have the opportunity at that time to accept or refuse permission.

How does Upward Momentum LLC collect Customer Information?

We obtain information during the sales process (initial emails from the web form or direct phone inquiries) and during the project lifecycle. Typically information derived in this manner will not be reused except possibly for marketing materials, and we will always seek your approval first.


From Other Parties

We may acquire a list of names and addresses, which may include your name and address where you have given your consent, from list vendors to send promotions or product information to the names on the list. We also have relationships with third parties with whom we conduct joint marketing activities through which we may obtain your name and address with your consent. These activities clearly identify the other parties involved and provide information about their privacy practices. Any such other parties are bound by their privacy policy, not ours.


What Information Upward Momentum LLC May Collect Through its Websites:
During normal website usage, you can visit our site without communicating any personal information. However, there are instances where we request personal information such as your name, address, and e-mail address on our site, to provide you with a service, correspondence (promotions and mailed brochures), activities such as e-newsletter, or the request of a quote. At times, we conduct voluntary online surveys to obtain your feedback. We request e-mail addresses as a means of contacting you if you wish. Any personal information collected is used as set out in this Privacy Policy.

You should be aware that when you share personal information in public areas of our website, such as chat rooms or bulletin boards, this information might be seen and used by others. We urge you to exercise good judgment when sharing personal information in these forums.

Links to other websites
Our website may contain links to other websites. We encourage you to review the privacy statements of all sites which you visit, including those whose links are provided, so that you can understand how those sites collect, use and share your information. We are not responsible for the privacy statements, content, or data handling practices on other websites.

Electronic mail sent to us that may contain personal information

You may decide to send to us personally identifying information in an email. We will only use this personal information to identify you as a client, to determine how to respond to your email and try to resolve the matter identified in the email.

Will Upward Momentum LLC share my information with other parties?
When you provide Upward Momentum LLC with personally identifiable information, we will not share any information with third parties unless first obtaining your consent in writing. We may disclose your personal information as required by law, in conjunction with a government inquiry or in litigation or dispute resolution.

We are not responsible for the contents of sites that we are linked to from our website. Please check each site individually for their privacy policies.


How is my personal information protected?
Upward Momentum LLC is committed to protecting your personal information in full compliance with this Privacy Policy and applicable laws. Upward Momentum LLC understands your concerns about online security and about the security of your information otherwise collected by us and we take reasonable precautions to prevent the loss, misuse, or alteration of information under our control. In addition, we employ generally accepted information security policies, procedures, and techniques.

We encourage you, the user, to observe the security features built into your browser. Upgrading to the latest version of an Internet browser will often provide increased security.

Can I opt-out of Upward Momentum LLC' marketing promotions and initiatives?

If you do not want to be contacted for product, service, or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, corporate surveys, telemarketing, or direct mail or e-mail lists, or if you would otherwise like to limit our use or disclosure of your personal information, please contact us as indicated below.

Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, Upward Momentum LLC may not be able to continue to provide you with the services or information about products or services or related promotions that may be of value to you.

How can I access and correct errors in my information?

You can contact a Client Services Representative at 713.253.0541 to review, correct, or update certain aspects of your personal information. The information that may be accessible includes your name, title, address, email address, current or past registrations, and previous contacts to Upward Momentum LLC.

While Upward Momentum LLC uses reasonable efforts to ensure that the information we hold about you is accurate, complete, and current, we often rely on you to inform us about changes to your contact or other relevant information (e.g., name, address, telephone number, etc.).

Again, the more information you volunteer, and the more accurate it is, the better we are able to customize and improve your experience with Upward Momentum LLC.


How do I contact Upward Momentum LLC?

Upward Momentum LLC is committed to continuous improvement, and values your input. We welcome your comments and/or suggestions on improving our website and policies. If you have any comments or concerns, you may contact us at:

Upward Momentum LLC
4235 Lakewood Drive
Pasadena, TX 77504
713.253.0541        
sales@upwardmomentum.net        

If you fail to get resolution for your comments or concerns, email cnealis@upwardmomentum.net and you will receive a prompt reply.

Will Upward Momentum LLC update its privacy policy?

We are always looking for ways to improve and update our website to further enhance its effectiveness. Consequently our policies, including this privacy policy, will continue to evolve and Upward Momentum LLC reserves the right to alter this privacy policy from time to time. Such changes will be effective ten days following the date on which this privacy policy is revised and posted to our Upward Momentum LLC website. We encourage you to visit our Privacy page from time to time to view our most current privacy policy.

This statement is effective as of May 11, 2009.